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Terms of Service

Customer Acknowledgement
By using the PrintZoom website you confirm that you have verified that spelling and content are correct. You are satisfied with the document layout and understand that your document will print EXACTLY as it appears, that you cannot make any changes once your order is placed and that you assume all responsibility for typographical errors. By submitting your order to PrintZoom/Shift Marketing you agree to the PrintZoom/Shift Marketing Terms and Conditions as set out below.

PrintZoom/Shift Marketing Terms and Conditions:

Order Approval
The customer is fully responsible for final proof and layout approval prior to the printing process. PrintZoom/Shift Marketing is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size.

All material used/found on this Website or used in production of your order is subject to Copyright. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the PrintZoom/Shift Marketing web site and/or its subsidiaries (referred to herein as PrintZoom/Shift Marketing) or the copyrighted property of parties from whom PrintZoom/Shift Marketing has licensed such property. The Customer (sometimes referred to for convenience as "you") may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you on materials and merchandise to be printed via the PrintZoom/Shift Marketing website. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. PrintZoom/Shift Marketing policy also states that we reserve the right to not print products containing the use of explicit language, pornography or hate related content.

Customer Content
All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the sole responsibility of the customer.

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content, you agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i)child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii)a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada or the United States, or a threat of blackmail; (iii)any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada or the United States; (iv)any defamatory remarks directed at any other person or company; or (v)any content that infringes the intellectual property rights or other proprietary rights of PrintZoom/Shift Marketing or any third party. PrintZoom/Shift Marketing does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will PrintZoom/Shift Marketing be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that PrintZoom/Shift Marketing does not pre-screen Content, but that PrintZoom/Shift Marketing and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that PrintZoom/Shift Marketing may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of PrintZoom/Shift Marketing, its users and the public.

Governing Law
PrintZoom/Shift Marketing is based in Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that the venue in these courts is proper in any such legal action or proceeding.

Limitation of Liability
In no event shall PrintZoom/Shift Marketing or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not PrintZoom/Shift Marketing has been advised of the possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from PrintZoom/Shift Marketing or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall PrintZoom/Shift Marketing be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

You agree that you shall indemnify and defend PrintZoom/Shift Marketing and all parties from whom PrintZoom/Shift Marketing has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i)your breach of these Terms of Use or (ii)any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

Customer Submitted Artwork or Graphics
All artwork or designs and images must be providedin CMYK format. PrintZoom/Shift Marketing is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. PrintZoom/Shift Marketing is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Additional fees may apply for the files larger than 30MB.

Color Proofing & Matching
PrintZoom/Shift Marketing is not liable for color matching or ink density on screen proofs approved by customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While PrintZoom/Shift Marketing will try it's best to match the gradient density of each color. PrintZoom/Shift Marketing is not liable for the final appearance of a color. Application of UV or other coatings or laminates may affect or change the appearance of the printed colors. PrintZoom/Shift Marketing is not liable for the final color appearance of UV products as the coating may result in a difference in the final colour of the printed piece.

Envelopes and Letterheads Paper Effect in Color
Please note that because our letterhead and envelope paper stock is "uncoated", we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results we recommend using light colors.

Order Cancellation
Orders are eligible for cancellation upon request via email until the earlier of 4 hours order or commencement of production, subject to applicable cancellation charges. If job is cancelled charges for any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum cancellation charge is $50 plus any credit card charges. Once the order has been placed successfully, No Refunds are issued for graphic design services.

Returns and Refunds
Since each order is unique to a customer and has no re-sale value, All Sales Are Final. If we verify that an error was made on our part, we will re-print the order. No Refunds or Credit. Customers must notify PrintZoom/Shift Marketing within 48 hours of order acceptance of any defects discovered in the ordered product failing which the Customer is deemed satisfied with the product. Where replacement is appropriate, the Customer must first return 100% of the received product within 5 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.

Order Shipping and Delivery
While PrintZoom/Shift Marketing will use reasonable efforts to prevent delay of delivery schedules, in no case shall PrintZoom/Shift Marketing be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the PrintZoom/Shift Marketing Plant, and customers shall have recourse only to the courier for any shipping issues. PrintZoom/Shift Marketing shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply.

Customer Supplied Incorrect Address
When a package is returned to PrintZoom/Shift Marketing due to an error made by the customer in submitting the proper shipping address, PrintZoom/Shift Marketing will reship the package with corrected address and charge an additional shipping fee for the shipment.

Links to Third Party Sites
The links throughout this site may let you leave PrintZoom/Shift Marketing's site. The linked sites are not under the control of PrintZoom/Shift Marketing and PrintZoom/Shift Marketing are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. PrintZoom/Shift Marketing are not responsible for webcasting or any other form of transmission received from any linked site. PrintZoom/Shift Marketing are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PrintZoom/Shift Marketing of the site.

Color Matching
Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected, unavoidable and shall constitute an acceptable delivery. PrintZoom/Shift Marketing will make every effort to produce a reasonable representation based on materials supplied by the customer; however, PrintZoom/Shift Marketing does not guarantee color matching. Unfortunately from time to time there may be a misrepresentation of color due to soft proofing because of calibration of one monitor to another.

Overruns and Underruns
Overruns and underruns not to exceed 10% of quantity ordered and shall constitute an acceptable delivery.

Website/Pricing Errors
While we strive to ensure accurate pricing and details are reflected on our website, we regognize that errors may occur in pricing or other information. In the event of a pricing error on our part on an order placed by a client, PrintZoom/Shift Marketing will contact the client immediately by email with details and an accurate price quote for the item purchased. The client will be given the opportunity to proceed with the order based on the revised/correct price or request a full refund without penalty. Please note that jobs will not be run until written confirmation of approval to continue has been received from the client.

The customer affirms ownership or publication rights to all artwork, photos and other materials submitted for printing and agrees to indemnify and hold harmless PrintZoom/Shift Marketing from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceeding that may be instituted against PrintZoom/Shift Marketing on grounds that printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any persons right to privacy or other personal right, except to the extent that PrintZoom/Shift Marketing contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding, that may be brought against PrintZoom/Shift Marketing provided that PrintZoom/Shift Marketing shall promptly notify the customer with respect thereto.

Refund Policy
Printed material which need to be refunded must be shipped back to PrintZoom/Shift Marketing at the customer’s expense ONLY with a valid RMA Number. Our quality control department needs to inspect and verify that complaint is valid. We will not accept return orders shipped back to us without an approved RMA.

Payment Information
PrintZoom/Shift Marketing does not record, keep, or hold any credit card information on our servers. We only record and hold information on jobs ordered: docket number, qty, paper type finishing, file and shipping info. 

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